Why Have SkyCom Manage Your IT Services?
Understanding IT services can be overwhelming. In-house management can drain your staff, finances, and other resources. Passing your IT managed services to an IT services management (ITSM) provider like SkyCom allows you to experience a range of benefits.
By working with an industry leader, you tap into elite IT expertise. We are familiar with creating tailored IT networks and conducting unified communications and collaboration (UCC) services to consolidate and secure IT activities within larger public and government organizations. Below are several specific ways our ITSM can help take your digital activity to the next level.
Policies, Processes, and Procedures
A healthy IT network requires the proper infrastructure to function correctly. SkyCom will analyze your existing system, make improvements, and then create policies, processes, and procedures to maintain a healthy IT ecosystem moving forward.
Operational Tools and Systems
Operational support systems and business support systems (OSS/BSS) are collections of software and hardware critical to a well-functioning IT infrastructure. We ensure your inward and outward-facing tech stacks are fully operational and enabling rather than holding back your operation.
IT Video Support
In modern, remote-first business environments, teams are scattered, and in-person offices are often understaffed. SkyCom provides video-powered lifelines to enable IT support to be available anywhere at a moment’s notice.
IT Service Desk
Consolidated communications are critical for healthy IT. As part of our managed services, we create an IT service desk that functions as a single point of contact (SPOC) for all IT-related needs.
NOC Planning and Design
Along with a service desk, SkyCom also creates a network operations center (NOC). We use this NOC to centralize and monitor your entire IT infrastructure from a single location.
NOC Operations and Staffing
SkyCom remains available to help clients actively learn to run their NOC operations. We also collaborate to hire the right personnel to help them staff their own NOCs over time.
Case Study
Our managed services are backed by multiple testimonials of customer success — something that should always be a factor when choosing a UCC and IT services provider with Federal government experience.
For instance, SkyCom has managed design, engineering, and support services for a military agency with thousands of users scattered across 15 different locations. Our services for this sprawling entity run the gamut, from VoIP infrastructure and system design to monitoring capacity and performance issues, maintaining accurate network diagrams and associated documentation, and more. Using SkyCom has enabled this organization to thrive.
FAQs
ITSM is an acronym for IT service management. It stands for the services that third-party IT providers like SkyCom offer to clients to help them manage their IT security, operations, and infrastructure.
Request a Proposal for Managed IT Services
If you’re looking for exceptional ITSM, request a meeting with a SkyCom IT services expert right now. You’ll receive a custom proposal from us to explain how we can improve the management and oversight of your IT, telecom, and communications infrastructure.